How much will shipping cost?
Beginning October 1, 2019 shipping will be charged on your order total as follows for delivery within the 48 contiguous United States:
Flat rate standard shipping (Delivery 5-14 days)
Order totals Up to-$75.00 --> Shipping charge = $9.50
Order totals $75.01 to $139.99 --> Shipping charge = $14.00
Order total of $140 and more --> FREE SHIPPING
If you need your items sooner, we offer expedited shipping via USPS Priority mail for 2-3 days delivery. Rates are provided directly by USPS. USPS does not guarantee Priority mail delivery, however the delivery is usually correct as provided by USPS. We also offer USPS Priority Mail Express as quoted by USPS which is a guaranteed service.
Do I need to create an account?
Yes. We will generate shipping tracking info for your order that will be automatically emailed once your order is shipped. You will also be able to see all orders placed using your account history and creating an account saves time and effort for future orders.
You also have the ability to place items in your cart to be purchased at a later date while placing a current order when you have an account.
We NEVER store credit card information in our store. Payments are processed by Square or via Paypal. We NEVER share email or contact information with any third party. We NEVER send unsolicited emails. Our policy is to only contact a customer regarding a current order, to answer inquiries or if a customer asks us to contact them when a product has been restocked.
Will I receive an order confirmation?
Yes. As soon as you finalize your order, an email is automatically generated that includes a copy of your order invoice.
I'm not sure my order was placed?
When the order is placed, a final screen will appear that says, "Success". You will also automatically receive an email with an attached copy of your invoice. If you don't see the "Success" screen, your order was probably not completed.
How can I track my order once it has been shipped?
An email is automatically generated when your order is shipped. You will receive tracking information at that time with a link to access the shipping website for delivery information.
Can I change an order once it has been finalized?
You can change your order until it is finalized. Once your order has been finalized and you have received a confirmation email with your invoice, you may contact us for changes before the order has been shipped. You may contact us by email: firstname.lastname@example.org or leave a voice mail (817) 231-7393. You will be notified by email regarding changes made.
Can I change the shipping address?
During the checkout process you can add alternative shipping addresses. Once an order has been finalized you may contact us to change the shipping address before the order is actually shipped. Email email@example.com or leave a voice mail (817) 231-7393. You will be notified by email regarding changes made.
When will my order be shipped?
Orders, excluding federal holidays, placed Monday-Friday before 12 Noon PST will be shipped the same day. Orders placed after 12 Noon will be shipped the following day. Orders placed after 12 Noon Friday through Sunday will be shipped on Monday. In the event Monday is a federal holiday, orders will be shipped the following day.
Orders are processed in the following order: first - any order with USPS Express or Priority Mail Service is processed first. All other orders are processed in the order they were received. Please note: during Christmas, it may take more time to ship based on the volume of orders placed. If you need an order by a specific date, we recommend using USPS Priority Mail service since these orders are processed first.
Can I return an item?
We are committed to customer satisfaction. Orders may be returned within 7 days of reciept. If you need to return all or part of an order, please see our Return Policy for details.
What if my order is broken when it arrives?
We inspect every item before shipping and make every effort to package our products so they arrive safely. However, occasionally products will get damaged during shipping. Please notify us by email and submit photos of the damaged item, product box and shipping box. We will immediately send you a replacement for the damaged item at no charge to you once we receive the photos.
How much is International shipping?
International customers may add products to a cart, create an account and begin the checkout process. During the first step, you will be given the shipping estimate directly from USPS for First Class International and Priority International based on the products in the cart.
For more info our fairies are standing by to help. Please contact us: by email firstname.lastname@example.org or voice mail (817) 231-7393.